Onboarding for New Providers

Onboarding Section Links are being updated:

Please click here for Google Doc of Active Links in the meantime

Before you start (You should have received this document, but if you did not and you have a printer), download this document and gather the appropriate documents to make onboarding easier.

Onboarding KickStarter (General) for keeping track of progress

Getting Started: The Basics

1. Provider Profile Data

2. Independent Contractor Agreement

   • https://youtu.be/neWi8mJLP8A

3. Email Setup

4. Phone System Setup

5. Supervisor Information, Lists, and Contract

   • Requesting Supervisor List

   • CP Template of Supervision Contract - In Development

6. Office Hours

   • Current office use can be found here

   • Location and Office Time Request Form

   • Provider Side https://youtu.be/sNk6D-P_LME

Insurance Panels, NPI, Liability, and CAQH

1. Insurance Panels

2. Insurance Panel Attestation Documentation

a. ONLY FOR FULLING LICENSED - Beacon EAP Attestation Documentation and Training

3. National Provider Identification (NPI)

4. Professional Liability Insurance

5. Counsel for Affordable Quality Healthcare (CAQH) Setup and Walk-Through

Getting Your Name Out: Marketing

1. Psychology Today Setup and Walk-Through

2. Marketing Walk Through

   • Colleges

   • Groups/Lists

     • Networks

       • Jobs board here (jobs.triangle-jobs.com) and learn more about any of the organizations or visit their unique jobs board through visiting their websites:

       • Leadership Triangle: https://leadershiptriangle.com

         • 1. • 1. • Contact: Kristine Sloan, Executive Director

       • Raleigh Founded // www.raleighfounded.com

         • 1. • 1. • Contact: Jessica Porta, Executive Director

       • Durham

         • 1. • American Underground //www.americanunderground.com

                1. • Contact: Tim Scales, Director of Growth

   • 4. Specific Networks

     • • • Secular Therapists

3. Business Cards have been changed and we are exploring new modern options

4. Beta- Adding to our Company Listing Database on Website (Email Emily Jerome for Questions)

Work Life Balance

Work Life Progress Options Sign Up

1. 1. CE's

   2. Wellness Programs

• YMCA Presentation on Company Plan

• YMCA Membership Form For Sign Up - Sign up form being reworked. Email CJ directly if you would like to sign up.

  • • CJLeach@CounselingProfessionalsPLLC.com

  • Child Care on YMCA Website

  • Classes on YMCA Website

Communicating With Clients

1. 1. New Client Communication Script and Process

   2. First Client Email Generator

      • Couple of Notes on things to insure to include

        • Your Professional Disclosure Statement

        • This link to our website to help clients manage their portal https://www.cpdelphi.com/for-clients/new-clients/setting-up-profile

   3. For New Providers Professional Disclosure Statement Generator

      • New Providers need to submit the above generator for the data to be reviewed and validated

      • These PDS will be autogenerated and will come directly to you and you can make updates as needed

Therapy Notes: Provider Side

1. Therapy Notes Set Up

   • Your CP will have your email invite to the portal. This is time sensitive.

     • 1st Login Video Walk Through

     • Profile Setup Video Walk Through

     • Setting Schedule Video Walk Through

     • Blocking Schedule Video Walk Through

2. Setting Up Sessions Overview

   • Basic Client Create on Schedule Video Walk Through

   • Scheduling Clients Video Walk Through

     • Reoccurring Session Setup Video Walk Through

     • CPT/Session Type Selection Video Walk Through

3. Provider Side – Before First Session

   • Client Portal Invite Video Walk Through

   • What Client Sees When They Sign Up Video Walk Through

     • Credit Card Payment Optional Work Around Video Walk Through

   • Verifying Client Information Video Walk Through

   • Adding and Verifying “Contacts” Information Video Walk Through

     • Link Notices and Reconciling Client Data Entered Video Walk Through

     • Link Notices and Reconciling Contact Date Entered Video Walk Through

   • Check Schedule Before Sessions Video Walk Through

4. Provider Side After First Session

   • Client Intake Note Video Walk Through

   • Treatment Plan Video Walk Through

     • Sharing Treatment Plan Option Video Walk Through

   • Progress Note for 2^nd session and on Video Walk Through

   • Missed, Late Cancel, No Show Process Video Walk Through

   • Ending or Termination Note Video Walk Through

5. Provider Informational Videos

   • Portal or Calendar Changes by Client Video Walk Through

   • Setting Telehealth as Your Default Video Walk Through

   • Starting A Telehealth Session Video Walk Through

     • Remember to have Psychology Today Telehealth Room link ready as a backup

     • Have other options available

6. Administrative and Billing Side Training (In Development)

Therapy Notes: Client Side

1. Your Therapy Note Portal Invite and Setup Video Walk Through

2. Access Client Documents Video Walk Through

   • Counseling Professionals Operations Documents

     • Attendance Policy

     • Abbreviated Notice of Privacy Practice Video Walk Through

     • Consent for Recording for Supervision Video Walk Through

     • Good Faith Estimate Video Walk Through

       • Reference Billing Video for Clients: Video Walk Through – Sorry the audio is not great on this one

     • Upload License, Insurance Card Example Option Video Walk Through

       • Reference to Work Around if you have any issue Video Walk Through

     • Online Presence and Review Policy Video Walk Through

   • Practice Required Documents

     • Client Guardian or Other Contact Information Form Video Walk Through

     • Client History or What Brings You to Counseling Form Video Walk Through

     • Client Contact Information Form Video Walk Through

     • Insurance Information Form Video Walk Through

     • Payment Authorization Form Video Walk Through

     • REQUIRED CONSENT FOR COUNSELING - Video Walk Through

     • REQUIRED NOTICE OF PRIVACY PRACTICE - Video Walk Through

   • Portal Overview Video Walk Through

   • Telehealth – Joining Video Walk Through

Company Resources

1. Release of Information (ROI) - Link to Actual Form

   • How to Use Video

2. Client Coverage Check

3. Monthly Payroll Report (In Development)

   • How to Review Video

   • Pay Expectations Calculator

4. Company Policies and Contractor Handbook

   • Note: Employee Handbook provided through Insperity Upon Employment

5. Company Roles and Structures

1-2-4 Scheduling Option

1-2-4 Availability Automation Training

• https://youtu.be/xaheqUAtF_I

• https://youtu.be/_DPwjperA-k

• https://youtu.be/raFZzmEw0-A

• https://youtu.be/HEkmvb9qC0Y

• https://youtu.be/NBXIOUy5Fkc

• https://youtu.be/EFxTMWsfIEo

• https://youtu.be/KL2lNAx1I6E

Best Practices

1. Best Practices

   • Clients

   • Office Resources- How to Use an Office

   • Printers - Use, Emailable, Name, Location, and Maintenance

   • Time Management

     • Office Time Request Form

   • Communication

   • Counseling

     • Consultation Group

     • Social Support for Therapists

2. How to Avoid Scams (In Development)

All Done!

You Did It! Make sure to fill out this form for us to follow through with everything to get reviewed and the credentialing started.

If you have any questions, feel free to reach out to our Onboarding Liaison, Samantha Quiel: SamanthaQuiel@CounselingProfessionalsPLLC.com

For updating your information after onboarding, finding frequently used documents, or learning who to contact with specific questions, check out our Current Provider Resources page!

Next Steps

Now that you've finished onboarding, what now?

• If you are interested in scheduling a time to get headshots and short videos for Psychology Today done, email Samantha Quiel to set up a time!

• Review the marketing section again and connect with any additional referral sources you may be interested in.

• Bookmark the Current Provider Resources page to refer back to if you need to review information

Additional Onboarding in Development

1. Ethics Review

2. HIPAA Training

3. Company Structure

4. PsychoEducation Development Process

   1. Process Document

   2. Medical Research Resources

      1. F1000 Research Database

      2. Medical Journals

      3. National Library of Medicine

      4. Highwire Research Database

      5. Labor, Business, and Econ Stats

      6. Kaiser Family Foundation Medical and Social Polls

      7. Kids data statistics and Care

      8. Merck Manual for Diagnosis and Medical Data

      9. Walden Resource Index

   3. Presentation Templates

   4. Presentation Recordings

   5. Residual Income Content Development

5. Becoming an Office Lead

6. Becoming an Employee

7. Protecting Yourself From Scams

8. Reading the Monthly Payroll Training

9. Using Teams for Communicating

10. iPad training